SHIPPING POLICIY
1. Shipping Methods and Costs: We offer standard shipping options. The exact costs for each shipping method will be displayed during the checkout process.
2. Shipping Regions: We ship within Germany and to international countries. Please note that additional shipping costs may apply for international orders.
3. Shipping Times: Orders are typically processed and shipped within 3-5 business days after payment confirmation. Estimated delivery times vary depending on the recipient's location.
4. Tracking: We provide tracking for most of our shipping methods. Customers will receive a shipping confirmation email with a tracking link to monitor their order.
5. Packaging: All products are carefully packaged to ensure they are protected during shipping and arrive in perfect condition to our customers.
6. Returns and Exchanges: We accept returns and exchanges of unused and undamaged products within 30 days of receiving the order. For more information, please refer to our return and exchange policy.
7. Customer Service: For any questions regarding shipping or your order, feel free to contact us at hello@flowersandyou.de.
8. Holidays and Special Promotions: Please note that longer shipping times may occur during holidays and special promotions. We will inform you promptly of any delays.
9. Additional Information: International orders may be subject to customs fees, which are the responsibility of the customer. Please check your country's customs regulations for more details.
10. Liability: We are responsible for lost or damaged packages once they leave our warehouse. However, customers have the
RETURN POLICY
Hey there!
We want to ensure you're completely satisfied with your purchase from "Flowers And You." If for any reason something isn't right, you can return items within 30 days of receiving your order.
What you can return:
You can return items that are unused, undamaged, and in their original packaging.
Please ensure items are returned in the condition they were delivered, including all tags, labels, and accessories.
How it works:
Simply send us a message at hello@flowersandyou.de letting us know you'd like to make a return. Don't forget to include your order number and reason for the return.
We'll provide you with all necessary return information, including our return address.
Securely package the items and send them back to the provided address. Make sure the return is sufficiently insured to avoid loss or damage during transit.
Once we receive and inspect the returned items, we'll issue a full refund, including the original shipping costs. The refund will be processed to the original payment method.
Exceptions:
Please note that some items, such as personalized or specially made products, may not be eligible for return. In such cases, this will be clearly indicated on the product page.
Return shipping costs are typically your responsibility, unless it's our error or the product is defective.